The claim process
Accidents can be stressful, but reporting and processing of your claim should not be. We are committed to working with you to resolve your loss as quickly and efficiently as possible.
Report an accident to us by calling a Claim Representative to (773) 299-7500 for Illinois. We have also recently opened a new Indiana Claims office for Indiana and Mississippi claims which you can call at (855) 584-3500. We will initiate an investigation and explain the available coverages to you. Every claim is unique; therefore, it may take a different amount of time for different claims to be handled.
To properly address liability, or fault, your Adjuster will need to investigate the facts of the accident, for example taking statements from the involved parties or obtaining police reports. Depending on the circumstances, it may take a different amount of time for each case. Our mission is to resolve your claim with a fast, fair and accurate settlement with a process that is customer focused.